Cancellation Policy

Last updated: November 2026

Short version: give 24 hours' notice and reschedule free. Less than that, and the session is charged. Here's why, and the exceptions.

Rescheduling

  • More than 24 hours before your session: reschedule or cancel at no charge. Package sessions go back into your pack.
  • Less than 24 hours before: the session is charged in full (or deducted from your package). The slot can't be filled at short notice, and that's Mikka's income for that hour.
  • No-show: charged in full.

How to cancel or reschedule

Use the link in your booking confirmation, or WhatsApp 066 202 6255. The time we receive your message is what counts.

Exceptions — we're human

Life happens. If you cancel late because of sudden illness, injury, a family emergency or something genuinely outside your control, message Mikka. She'll use her judgement. This is a relationship, not a vending machine.

Repeated late cancellations (three or more in a month) may mean we ask for upfront payment on future bookings.

If Mikka cancels

  • If Mikka needs to cancel (illness, emergency), you'll be told as early as possible and offered a reschedule or a stand-in instructor. No charge, no penalty.
  • If she cancels with less than 24 hours' notice and you can't reschedule, you get a free session on top of the rescheduled one.

Packages and memberships

  • Late-cancelled or no-show sessions are deducted from your package.
  • Membership sessions don't roll over month to month unless agreed.
  • If you're injured, pregnant or travelling for an extended period, tell Mikka — package expiry can be paused.

Refunds

  • Single sessions cancelled with 24+ hours' notice: full refund or credit, your choice.
  • Packages: refundable within 7 days of purchase if no sessions used. After that, unused sessions are credited, not refunded, except where required by the Consumer Protection Act.
  • Memberships: cancel before the next billing date to avoid the next charge. No refund for the current month.

Group classes

Same 24-hour rule. Group classes have limited spots — a late cancellation means someone else missed out.

Questions

WhatsApp 066 202 6255 or powerhousepilatesct@gmail.com.